We prepare your order within 1 to 3 working days . Once your order is shipped, you will receive a confirmation email with a tracking link to follow your package.
Delivery :

• Carrier: DPD
• Delivery times: between 48 and 96 hours (excluding Sundays)

Yes, we accept returns and exchanges. Here's how to do it:

1. Contact us within 14 days of delivery to initiate a return or exchange.
2. Return your items in their original condition within 30 days of delivery.

Important: Return shipping costs are your responsibility. For an exchange, you will also be responsible for reshipping costs.

Yes, we ship internationally through our Etsy shop. Feel free to find us there for your international orders!

• A simple regular dusting is enough to maintain our objects.
• If necessary, use a damp cloth without household products .
• Our rattan items are not varnished and are not suitable for outdoor use.

Yes, all Atelier Solelh products are made to order in our workshop. We can create custom creations according to your needs:

• Personalized trophies with your fabric
• Custom Rattan Rings
• Ceramic medallions with a first name or logo

For your custom requests, contact us via the contact form or write to us directly at hello@solelh.fr .